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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Good afternoon, the problem is this, I have an dropbox basic, the volume is 5.25GB, but everywhere it says that 4.4GB is occupied, I deleted everything and everywhere, including the backup, but it says that the backup takes this place. I recently upgraded from Windows 10 to Windows 11. What should I do?
Yes
I don't have such option "Show deleted backups"
Hey community,
A few months ago I installed my Dropbox. Ever since it's downloading stuff into it. But when I open it up, it's always empty. It says, that it is completely full and I have to buy myself more storage.
Below I added a picture of it to visualize my situation.
- Rich
Super User II
Justme53 wrote:
A few months ago I installed my Dropbox. Ever since it's downloading stuff into it. But when I open it up, it's always empty. It says, that it is completely full and I have to buy myself more storage.
You likely activated the backup feature. Check your Backups page.
I have the same problem as many of the other accounts in this thread.
I have a ghost Backup file somehow taking up a ton of my available storage space. I have tried the steps here but there are no backups to delete, and my computer (correctly) shows as disabled / not being synced under Manage Backups > Open Backup Settings. No Show Deleted Backups option. There are no files in my general Deleted Files page either.
Could someone from support please e-mail me and help get this fixed?
Thanks so much.
Hello all,
I am getting super frustrated with Dropbox, I have deleted and unsync, files and folders. there is barely anything left in my Dropbox and yet, I get the same message over and over upgrade your Dropbox.
I feel like it's like a money-making machine. This pushes me away to actually use Dropbox at all.
Can anyone help?
- Megan
Dropbox Staff
Hi NelliHegi, welcome to our Community!
Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space.
Or perhaps you have any active Backups enabled. Also, where do you see the message about upgrading your account?
Let me know what you find!
- I keep deleting and something automatically fills up my storage.
There are three folders that seem empty that apparently I am sharing with... The system will not let me remove myself from any of these folders on any of the devices.
How do I delete my account and restart? I assume that's the only solution - Hi. Can't sync with my Dropbox, it's says Dropbox Is full. I have now only used 90.5kb in Dropbox. I have deleted trashcan and can see there is safetycopy on 6.2gb, I don't have them, think it's Dropbox, and is that correct, then I think Dropbox is a moneymachine...I haven't any copy on 6.2GB. Anyone tried this.
Br.
Klaus- Rich
Klaus DK wrote:
Can't sync with my Dropbox, it's says Dropbox Is full. I have now only used 90.5kb in Dropbox.Anything on your Backups page? What does your Plan page show for your usage? Provide a screenshot if you can, masking any private information.
Hi Here are screen shots
Why am I getting messages telling me I'm out of storage space when I only have 933 mB of files?
I have checked deleted files and shared files and these are empty.
Any suggestions?
- No data in account but says im out of storage in a 2gig storage area. Where is the data?
Hi,
I know a lot of people have written about this, but I think I've tried everything suggested with no luck. Here's the story:
I've had a paid account for about a year, but just downgraded to a free account. When I did I got a notice that I was out of space. I checked the size of the files in my dropbox and they were well under the 2GB limit (plus my free account is 15GB). I then removed every single file and folder from my dropbox, deleted them, signed out, deleted the app, reinstalled and signed back in. It still says I have over 100GB of stuff on my drive.
I'm not part of any shared folders as far as I can tell. I don't have backups enabled. I'm really not sure where else to look, but my dropbox refuses to sync even though it's empty.
Any suggestions?
That solved it. I had a deleted backup from a year ago that wasn't "all the way" deleted. Thank you
- I have had a free account for many years. It rarely has new files added to it but recently has started reporting that it is full. My Dropbox folder does not have even close to 2gb of data in it. I unlinked my devices and uninstalled on all devices and reinstalled the Dropbox app on just one windows device but it still says my account is full. When I logged into the www and looked at my Dropbox files, it also does not have anywhere close to 2gb of data in it. I don't see anywhere close to 2gb anywhere. I made copies of all of my Dropbox data just in case but I have no idea why it thinks my account has 648.2gb. Also although I have a free account, the app says I am using 648.2gb of 5.3gb not 2gb.
It looks like all of my used storage is in "backup". How do I clear that out? I don't remember even enabling backups.
- Hello!
I have almost same problems. I have 7 pic on my dropbox and they say hurry up to upgrade because I already use 17% from my space. What the hell?
Any idea?
Thanks
Angie- Yeah. Where? Idk how this working here. My dropbox is are empty now and I have the same notice
- Hello Jay!
The problem is that I don't see any camera icon. There is only one blank square where I can enter the answer. I'm going to continue, I don't see a camera icon on the whole page
Angie
