You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kevinmfconrey's avatar
kevinmfconrey
New member | Level 2
2 years ago

Issues with subscription

I’m paying for 2000gb but it says I only have 2gb of space
Storage space
  • Rich's avatar
    Rich
    2 years ago
    kevinmfconrey wrote:
    I’m paying for 2000gb but it says I only have 2gb of space

    If your Plan page shows that you're on the Basic plan and you're paying for a subscription, then you're most likely paying for a different account. Use the credit card charge lookup tool to identify the account you're paying for.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
kevinmfconrey wrote:
I’m paying for 2000gb but it says I only have 2gb of space

If your Plan page shows that you're on the Basic plan and you're paying for a subscription, then you're most likely paying for a different account. Use the credit card charge lookup tool to identify the account you're paying for.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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