Lost my referral storage

Question

Hi&nbsp;I have my dropbox a long time ago, since 2011, and I got some storage inviting people but how I lost mt 16GB.
&nbsp;
Can I get back my 16GB? thanks

Hannah · Answer

Hey flaviaduzo, thanks for reaching out to us.
&nbsp;
Space from referrals does not get removed, and from what I can see from your screenshots, you've already earned 16GB, which is the limit for the referral space someone can earn.
&nbsp;
If your space got reduced, is it possible that you had some kind of temporary promotion that expired?
&nbsp;
What do you see regarding your space usage and bonus space in your account settings here?
&nbsp;
Let me know what you find.

yurykatcucorcom · Answer

I have the same problem. 15 GB that I earned by referrals disappeared. And only 2 Gb left. Please restore my storage space.&nbsp;

yurykatcucorcom · Answer

Sorry, I forgot my mention my email address: [personal information removed per the Community's Guidelines]

Rich · Answer

yurykatcucorcom&nbsp;wrote:
15 GB that I earned by referrals disappeared. And only 2 Gb left.

Dropbox doesn't remove space earned by referrals. If you check your Referrals page, do you see your referrals listed? When was the last time you accessed the account?

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