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Forum Discussion

Andrey Triguba's avatar
Andrey Triguba
New member | Level 2
3 years ago

More space for free for Ukraine citizen

I'm from Ukraine. My country is under war. Can you give me more space for free for one or few years?
My account is registered to:  [removed per the Community's Guidelines]

  • Dizabanik 's avatar
    Dizabanik
    New member | Level 2
    Hello! I'm from Ukraine and I need to store my files in a cloud, because I am driving from city to city with old laptop. Can you give me paid plan for some time, please?🙏
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      Hi Andrey Triguba, @Dizabanik, would it be possible to contact you at the email associated with your forum profile regarding this matter?
      • Bohdan3's avatar
        Bohdan3
        Explorer | Level 4
        Hi, I am from Ukraine! Is it possible to get free spaces? Best Regards.
  • OV11's avatar
    OV11
    Explorer | Level 3

    Hello! I’m from Ukraine too. I'm in the same situation and I would really appreciate for any help with subscription or free spaces. Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi OV11, happy Monday! 

       

      Would you mind if I send you an email, in order for us to have a closer look into this? 

       

      Thanks a bunch! 

      • OV11's avatar
        OV11
        Explorer | Level 3
        Hello @Megan! Yes, of course. Thank you!
  • MK33's avatar
    MK33
    Explorer | Level 3

    Hi!
    Do you still have your proposal?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Welcome to our Community, MK33!

       

      Do you mind if l take you to ticket, so that we can check this together? 

       

      Let me know.

  • Mobyty's avatar
    Mobyty
    Explorer | Level 4

    Hello.
    There is a war in our country and I want to make a backup copy of my documents and home photos.

    Can I get more than 20 GB for free?
    Thank you very much for your understanding!

     

    With best regards,

    Volodymyr.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hi Mobyty, would it be OK if I reach out via email to have a further look internally?

       

      Let me know and I'll use the email address that's linked to your profile here, on our Community. 

       

      Thanks a bunch, Volodymyr!

      • Mobyty's avatar
        Mobyty
        Explorer | Level 4

        Thanks for your fast reply.

        Of course, you cant contact me by email.

        Volodymyr.

  • Davil's avatar
    Davil
    Explorer | Level 3

    Hello, im from Ukraine at this time i can't afford paid acc but i need it for work coz i dislocate all time, is it possible to get free paid acc for sometime?
    Or subscription discount?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Davil, welcome to our Community! 

       

      I just sent you an email, and I'd be happy to see if there's anything on our end that we can do. 

       

      Reply back to me, and we'll take it from there. 

       

      Thanks a bunch! 

      • Davil's avatar
        Davil
        Explorer | Level 3
        Thank you Megan, answered you there.
  • the1f's avatar
    the1f
    New member | Level 2

    Hey there 👋
    Is there some program to get more free space for Ukrainians?
    If so, how may I join?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi the1f, i hope you're doing well!

       

      I just sent you an email, in order to see what we can do, if any.

       

      Reply back to me, and I'll see you there. Cheers! 

  • sundukovitya's avatar
    sundukovitya
    Explorer | Level 3

    Hi my name is Victor, iam from Ukraine and have been using dropbox for about 10 years. Now there is a war in my country, me and my family, we were forced to flee. Unfortunately, I am now left without income, and I have to feed a family of 3 children. My question is related to whether there are any benefits in the dropbox system for refugees from Ukraine. Unfortunately I can't pay right now my accoun Dropbox Family. System canceled my Dropbox Family subscription on February 28, 2022. Renew cost $203.88 per year. Is there any possibility of any benefits now, discounts or deferred payment? I love Dropbox services, and suffer from restrictions in Basic account. Im wait for answer. Sincerely, Victor. Peace for everyone!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi sundukovitya, thanks for posting here!

       

      Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

       

      Keep me posted, and we'll take it from there. 

  • Platon87's avatar
    Platon87
    Explorer | Level 3

    Dear Dropbox team. I was very impressed when I saw your readiness to help Ukrainians at this time. This is extremely touching. Like most Ukrainians, I am now moving from place to place, and so I want our dearest, and that is: memories (photos, videos and other materials), as well as documents and work files were in a safe place during the war. Thank you for this opportunity and please help me with free access to my current plan

    Platon D. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Platon87, thanks for posting to the Dropbox Community.

       

      Would it be okay for me to reach out to you via email, so we can look into this internally?

       

      Let me know!

  • Andrii_H's avatar
    Andrii_H
    Explorer | Level 4

    Hello. I am dropbox customer from Ukraine and 08.30.22 I've received email regarding "payment relief for all customers based in Ukraine for up to six months" and that i am qualified for this program. 

    On 23.09.22 I've got an email regarding my account been downgraded. 

    Can you please tell me if my account is still qualified for that payment relief program or it has been cancelled?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey Andrii_H, thanks for posting on our Community and happy Monday!

       

      Would it be OK if we reach out via email to have a further look into this matter internally?

      • Andrii_H's avatar
        Andrii_H
        Explorer | Level 4

        Hello @Walter, sure. Just reach me out with my email. Thank you.

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