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My Basic account is saying I'm over quota, but I'm not, why?
Hi
I have a Basic account and am getting notified via a bar at the top of most windows, in the browser version of my account, that "You’re almost out of space! Upgrade to get 2 TB (2,000 GB) or more of space and safely share your content". Clearly, my account can be upgraded from the Basic 2GB limit to 2TB but I am currently almost out of storage
I won't be doing this as I will clear the excess down to my NAS by my curiosity was piqued....
When I go to the "Plans" page the message above the plans options also notes "Your account is running out of storage!" and within the Basic plan box notes that I'm "Using 4.96 GB of 2 GB space"
So, I'm not nearly out of storage but to my mind I am 150% beyond the permitted maximum for this Basic account.
I now select to view my profile and see that under my username are two messages stating that I am "Using 4.96 GB of 5.75 GB storage" and "Upgrade soon to get more space"
So option three is that I'm almost at max storage but am still under, again but this time my basic account permits 5.75GB and I have approx 15% headspace remaining.
What is going on here? 😀 Is this because my account was created years ago and that the account limit was previously 5GB and reduced to 2GB at some time in the past?
Is it possible some people might be being charged for a service that they needn't be paying for (remember messages state that I am almost out of storage, and there is no message noting that I am beyond capacity)
What is going on here? 😀 Is this because my account was created years ago and that the account limit was previously 5GB and reduced to 2GB at some time in the past?
The account limit was never 5GB. It has always been 2GB from the beginning. Instead what you likely have is the Basic 2GB account with some bonus space applied, either by way of referrals, the old Carousel bonus of 3GB, or other promotions. You can see any bonus space on your Referrals page.
The Plans page likely doesn't take any bonus space into account and is just based on the 2GB that your Basic plan includes by default.
- Rich
Super User II
What is going on here? 😀 Is this because my account was created years ago and that the account limit was previously 5GB and reduced to 2GB at some time in the past?
The account limit was never 5GB. It has always been 2GB from the beginning. Instead what you likely have is the Basic 2GB account with some bonus space applied, either by way of referrals, the old Carousel bonus of 3GB, or other promotions. You can see any bonus space on your Referrals page.
The Plans page likely doesn't take any bonus space into account and is just based on the 2GB that your Basic plan includes by default.
