My referral space is gone and my total space got reduced

Question

Hi
Like others on here I have been using Dropbox for years, and today I noticed that my Dropbox had a little red dot stating that I had run out of storage, my storage dropped from 9.8Gb down to 2Gb, I do not have any emails warning me this, it just seems to happen overnight.
Please advise on how to reclaim my Referred bonuses.

Hannah · Answer

Hey millypede, thanks for joining our Community.
Referral space is permanent and doesn't get removed, but let's see what's going on here.
Can you send us a screenshot of what you see in your plan page here?
Thanks in advance.

millypede · Answer

That help?

Hannah · Answer

Thanks, millypede, it does!
So, I can see that your space wasn't reduced; it's simply full.
It seems you're using 9.4 out of 9.38 GB, so you can check out this info on how to add a bit more space to your account, or just delete some files to free up your existing space.
I hope this clarifies things!

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