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Forum Discussion

Vanessa S.4's avatar
Vanessa S.4
Explorer | Level 4
7 years ago

Paid for upgrade through iOS app and got nothing

Last Wednesday:   1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”   2. App charged me $99.99.   3. Dropbox account stayed at Basic.   Since Friday, been trying t...
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  • Maple's avatar
    Maple
    7 years ago
    Hi Vanessa,

    Your account should be updated now. Sorry for the trouble and thanks for writing in!
Paul1974's avatar
Paul1974
Explorer | Level 4
3 years ago
I have paid for upgrade through apple account but still not upgraded. Can’t get talking to anyone to try and sort out?
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Paul1974 wrote:
    I have paid for upgrade through apple account but still not upgraded.

    Go into Settings within the Dropbox app on your Apple device and Restore Purchases.

    • Paul1974's avatar
      Paul1974
      Explorer | Level 4
      3 years ago
      Try that but keeps saying unable to restore. The operation couldn’t be completed. But has got out of my account 7days ago
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Paul1974, thanks for posting here! 

         

        Have you made sure you upgraded the right Dropbox account, and you don't have a second one by any chance? 

         

        Let me know! 

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