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Vanessa S.4's avatar
Vanessa S.4
Explorer | Level 4
7 years ago

Paid for upgrade through iOS app and got nothing

Last Wednesday:   1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”   2. App charged me $99.99.   3. Dropbox account stayed at Basic.   Since Friday, been trying t...
Account Settings
Dropbox Basic
Dropbox Plus
Mobile
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Storage space
  • Maple's avatar
    Maple
    7 years ago
    Hi Vanessa,

    Your account should be updated now. Sorry for the trouble and thanks for writing in!
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Paul1974 wrote:
I have paid for upgrade through apple account but still not upgraded.

Go into Settings within the Dropbox app on your Apple device and Restore Purchases.

Paul1974's avatar
Paul1974
Explorer | Level 4
3 years ago
Try that but keeps saying unable to restore. The operation couldn’t be completed. But has got out of my account 7days ago
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Paul1974, thanks for posting here! 

     

    Have you made sure you upgraded the right Dropbox account, and you don't have a second one by any chance? 

     

    Let me know! 

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