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needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

"Please enter a CAPTCHA response"

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when...
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Storage space
  • Jane's avatar
    Jane
    7 years ago
    Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
     
    As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
     
    From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
     
    Thanks again for your time and cooperation here & I’ll be awaiting your next message! 
yyingg2's avatar
yyingg2
New member | Level 2
7 years ago

my friend had the same issue when trying to use the invitation link i gave. She used various browsers like chrome, internet explorer, dolphin etc. on 2 different laptops and 2 mobile phones but the captcha just didn't appear. perhaps it's a relatively new issue cos another friend managed to successfully do it in Nov 2017. 

  • salam's avatar
    salam
    New member | Level 2
    7 years ago

    I have the same issue with the above. I have recommended few people who tried signing up via the link I shared, but the same issue comes up.

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