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rknipe's avatar
rknipe
Explorer | Level 3
3 years ago

Quicken User free 5 GB space is gone

I activated a coupon code several years ago for 5GB of free space that is offered to all Quicken users for file backup.  I recently noticed that I no longer have that 5 GB of extra space (and...
Account Settings
Promotions
Quota
Storage space
rknipe's avatar
rknipe
Explorer | Level 3

I did contact Quicken Customer Support and their reply was that the offer was for a single code for the 5GB, not multiple codes each time the subscription is renewed.  Apparently, Quicken cannot provide a new code.  The Customer Support person tried for over 2 hours to resolve my issue and was unsuccessful.  Then, I asked to speak to a supervisor and he also said that they cannot provide new codes for the free 5GB.  Did someone you know receive a new Dropbox code for the free 5GB?  If so, I'd like to know how that person got it.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

There are lots of threads on here of people getting it every year, however, the promotion may have changed now. All I can suggest is looking through Google and also the terms of the promo at the Quicken site

  • rknipe's avatar
    rknipe
    Explorer | Level 3
    3 years ago

    Hi Mark...that's what I've been doing and why I tried going through Quicken Customer Support.  I wish there was a way for someone at Dropbox to help me fix this issue since it seems that the people at Quicken are saying they can't do anything to help.  Guess I'll need to move my Quicken backups to a different cloud service since some groups I'm with are using Dropbox and my free 2GB gets used up unless I keep deleting older Quicken backups.  I don't need the large amount of storage that's with the paid Dropbox plan...the free 5GB would have been enough.

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