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Forum Discussion
Real folder size won't show in Finder
Hello,
I am looking to resolve an issue I'm just experiencing now for the first time.
When I do a command + i to see the size of a dropbox folder on my finder, the finder now just show me the size that the folder take locally. Before I could see the size of the full folder + the local size.
For example, I have a folder of 20 go with 5 go of it accessible offline :
Before the finder was saying "20 go (5 go on the local disk)"
Now the finder show me "5 go (5 go on the local disk)"
Here is a screencaps that illustrate the issue :
To the left I have the folder "PLAN 1" in the dropbox via finder, it indicates 25 ko for 551 elements
To the right I have the exact same folder on my back-up hard drive, it indicates 42 go for 551 elements (the real size of the folder).
So my question is, how this feature suddenly disapperead and how can I make it come back ? It is an essential part of my business to be able to check precisely the amount of data I have !
For info, I'm running Ventura 13.6. One of my attempted was to update de MacOS because the problem started when I was on Monterey.
Thanks a lot ! 🙂
- Jay
Dropbox Staff
Hi Lageole, thanks for messaging the Community.
In general, the size on disk would be the files physically stored on the computer using the available offline option, and the size would be the logical size (if all the files were local).
As you're not seeing this, are you certain that none of the files have changed on the Dropbox site?
This will help me to assist further!
Hello Jay,
Thank you for your answer !
Before this problem occured (this week), I was always seing the full size of the folder (and in parenthesis the space it is taking localy). It was a really great things as the finder and folders were acting as any other folder of my computer. It was also really helpful to understand the size of folder even if they are not offline and also to perfom clone backups.
Right now, on the example / screencaps I showed, I guess it is acting logicaly (25ko) as all the files are online. There has been no modification from the dropbox site. My struggle is that I would want to see the real size of the folder, wether it is online or offline (as that was the case since I'm using dropbox).
I don't know if it is clear, I'm sorry this is a really abstract problem to describe !
