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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi rasikanandana, and thanks for posting here!

 

Has your external drive backup been paused? Did you add more files to your external drive and they’re no longer being backed up to your Dropbox account? 

 

In general, it’s true that the Backup plan offers the possibility to back up one computer and one external drive backup, but this won’t apply for any files you try to add directly to your Dropbox account (that aren’t located in a backed up folder/drive). 

 

If you'd like me to clarify something else though, let me know.

rasikanandana's avatar
rasikanandana
Explorer | Level 3
8 months ago

earlier I have totally 3.25 GB before add the unlimited backup for the external drive.

 But now I don't have any space in my regular drop box account as it filled with external drive backup . but not in the regular storage folder. backup uploaded to a different location in your system. I can't upload any file to my regular storage now . but i use only 116MB +279.2 MB only. Backup should be separated from the personal drop box I already have.  Dropbox backup trial mess-up my regular storage and it is a technical issue of the drobox. 

 

 

 

  • rasikanandana's avatar
    rasikanandana
    Explorer | Level 3
    8 months ago

    I have added external drive using the dropbox backup software and the backup uploaded to a different location as below  and not in to my regular dropbox. but the storage space of regular drop box can't use now. 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for these screenshots! Before switching to the Backup plan, did you have external drive backup enabled on your free account? 

       

      Did your Dropbox account go recently out of space, or has it been showing over-quota ever since the upgrade to the Backup plan?

      • rasikanandana's avatar
        rasikanandana
        Explorer | Level 3
        8 months ago

        No.

         

        ""Thanks for these screenshots! Before switching to the Backup plan, did you have external drive backup enabled on your free account? " NO

         

        "Did your Dropbox account go recently out of space NO

        , or has it been showing over-quota ever since the upgrade to the Backup plan? "  YES, just after adding the unlimited backup plan, even it is storing in a separate location https://www.dropbox.com/backup

         

         

        It is a technical issue of the Dropbox  that has not yet been resolved ( I have contacted technical team via email two weeks ago and still they are working on it)

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