Forum Discussion

Kallisti05's avatar
Kallisti05
Explorer | Level 4
2 years ago
Solved

Unable to access content in order to delete it due to plan change

My account recently reverted to personal from business. I want to delete data but cannot as it is part of an old Backup function and I can no longer access the Backup function as my storage is now o...
Delete
Dropbox Backup
dropbox business
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi Kallisti05, thanks for bringing this to our attention.

     

    Are you able to view the Dropbox Backup from this page on the site to then delete it?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Kallisti05, thanks for bringing this to our attention.

 

Are you able to view the Dropbox Backup from this page on the site to then delete it?

 

This will help me to assist further!

Kallisti05's avatar
Kallisti05
Explorer | Level 4
2 years ago

Yes! Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to have helped out. Enjoy your week ahead!

    • Kallisti05's avatar
      Kallisti05
      Explorer | Level 4
      2 years ago

      However, now my Desktop & Documents folders are showing as locked alias' and unusable.

      How do I restore them to their pre-Dropbox sync functionality?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Did you disable the Dropbox Backup feature completely according to the Dropbox desktop application?

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