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Forum Discussion
Unable to access content in order to delete it due to plan change
My account recently reverted to personal from business. I want to delete data but cannot as it is part of an old Backup function and I can no longer access the Backup function as my storage is now o...
Hi Kallisti05, thanks for bringing this to our attention.
Are you able to view the Dropbox Backup from this page on the site to then delete it?
This will help me to assist further!
Jay
Dropbox Staff
Dropbox StaffHi Kallisti05, thanks for bringing this to our attention.
Are you able to view the Dropbox Backup from this page on the site to then delete it?
This will help me to assist further!
Yes! Thank you
- Jay
Glad to have helped out. Enjoy your week ahead!
However, now my Desktop & Documents folders are showing as locked alias' and unusable.
How do I restore them to their pre-Dropbox sync functionality?
- Jay
Did you disable the Dropbox Backup feature completely according to the Dropbox desktop application?
