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I am trying to upload files to another users folder which has plenty of space left, however my personal account is on the basic plan which has run out of storage. Do I need to upgrade my plan to expand storage even though the files are on another persons account?
hfaulk9 wrote:
Do I need to upgrade my plan to expand storage even though the files are on another persons account?
If you're uploading to a shared folder where you have edit access, yes, because you're not uploading to a folder in someone else's account; you're uploading to a folder in your own account and that folder syncs with someone else.
If all you need to do is upload and you won't need to access the files afterwards, ask the recipient to send you a File Request instead.
hfaulk9 wrote:
Do I need to upgrade my plan to expand storage even though the files are on another persons account?
If you're uploading to a shared folder where you have edit access, yes, because you're not uploading to a folder in someone else's account; you're uploading to a folder in your own account and that folder syncs with someone else.
If all you need to do is upload and you won't need to access the files afterwards, ask the recipient to send you a File Request instead.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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