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Forum Discussion
Weird email regarding my quota
I got this mail that said "Eligibility confirmed: Pär, you'll lose access to your files if you don't act soon!" I don't understand why? They said I could upgrade and pay for more space, but what ...
Sorry no because I am on Phone and can't find a way to attach image to reply?
No camera icon and can't copy and paste from Phone storage. But what I Wonder is in the text: will I lose access to my current files if I don't pay for extended space?
- Jay
Dropbox Staff
Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.
Here's a screenshot of the unexpected email
- Walter
Hey Debra G.3 - thanks for the screenshot.
This seems like a legit email from Dropbox, based on the email address it's coming from. When exactly did you get this if I may ask? Also, what is your plan tab reporting in regards to your quota at the moment?
Do you happen to have another Dropbox account, associated with a different email of yours?
Any additional information is more than welcome!
