We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

andrewjoemon's avatar
andrewjoemon
Helpful | Level 5
3 years ago

Will I lose files, when my HP promotion expires?

I got an email that by tomorrow my dropbox space would expire soon and so I won't be able to add any new files. I got 25gb extra as part of offer. So my question is, will I lose my exisiting data sin...
Dropbox Basic
Promotions
Quota
Storage space
  • andrewjoemon's avatar
    andrewjoemon
    3 years ago
    I GOT IT... Yes I did login using existing account and once I realised that maybe it won't be possible to get offer, I logged out and uninstalled Dropbox as well. But when I searched for Dropbox promotion app, its not there. Only that folder of Dropbox promotion app which contains a Dropbox installer remained. I installed again and this time logged in with different account and luckily IT WORKED. I GOT THE OFFER. Thanks for all helps.
andrewjoemon10's avatar
andrewjoemon10
New member | Level 2

I bought a brand new hp laptop and clicked dropbox promotion app and directed me to install dropbox and I installed and logged in. Also would like to mention that I had already availed this offer for same account for another hp lap bought 1 year ago. So I can understand it won't work again. But my question is, if I change my account and use different one, how can redeem the offer for the new lap. Is there any option for that? Please help.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
andrewjoemon10 wrote:

I bought a brand new hp laptop and clicked dropbox promotion app and directed me to install dropbox and I installed and logged in. Also would like to mention that I had already availed this offer for same account for another hp lap bought 1 year ago.

If you already claimed this promotion from a previous laptop, you won't be eligible to receive it again.

 

... if I change my account and use different one, how can redeem the offer for the new lap. Is there any option for that?

Since you've already installed Dropbox and signed in when prompted, you can likely no longer redeem the promotion with a different account. You can try signing out and repeating the process with a different Dropbox account, but it's likely too late.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!