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JPassioninc24's avatar
JPassioninc24
Explorer | Level 4
5 months ago

'Your account is running out of storage' after trying to open a colleague's folder

  How to fix this? My account is saying Your account is running out of storage when I tried to open a folder from my colleague
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JPassioninc24's avatar
JPassioninc24
Explorer | Level 4
5 months ago

Hi Jay, thanks for the response! My colleague send me an invite so I can add files to our company dropbox.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Was this an invite to a shared folder, or join a Dropbox team?

 

Could you attach a screenshot showing this invite, while hiding any personal names?

  • JPassioninc24's avatar
    JPassioninc24
    Explorer | Level 4
    5 months ago

     Here is the screenshot

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the image, this is an invite to join a shared folder. Most likely, this folder contains for data than your quota allowance, which is why you wouldn't be able to join the folder. 

      • JPassioninc24's avatar
        JPassioninc24
        Explorer | Level 4
        5 months ago

        I still have unused storage

         
        how can we fix this?

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