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Forum Discussion
Access to more than 3 devices with the Basic plan.
This is a personal Basic account. I am the only user. I have never shared files. I had 3 devices on Dropbox for many years and now would like to add a new device. Projects for which I need to use f...
Hi Nancy F.1, let's jump right into this!
The limit for a Basic account is 3 devices, not 4. So, essentially you wouldn't be able to do what you mentioned, no.
To add a new device, you'd need to unlink some of your current devices, not simply sign out of them.
Unlinking a device from your Dropbox account means that Dropbox will no longer sync changes to the files and folders in the Dropbox folder on that computer, tablet or mobile. Basically Dropbox is turned off for that device. Rest assured that no files or folders will be deleted from your Dropbox account.
Let me know if you have any questions!
l installed the dropbox app for my macbook pro, but I'm not able to log in. I'm being told that I have more than 3 devices accessing dropbox. I'm not sure how that's possible or how to see and remove devices accessing my plan. Would someone tell me where to find that in the settings?
- Megan
Dropbox Staff
Hi gsperry1975, welcome to our Community!
It seems you're referring to our device limit. Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
Thanks so much!
Thank you for the reply. I managed to remove multiple devices that were connected, so now I will try connecting my computer again.
- Megan
If you need anything else, you know where to find us gsperry1975!
