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Forum Discussion

ardmara's avatar
ardmara
Helpful | Level 6
3 years ago

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the ...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • Emmet's avatar
    Emmet
    2 years ago

    Hi everyone, 

     

    Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

     

    Regards,

     

    Emmet 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ardmara, thanks for bringing this to our attention.

 

Can you please send us a screenshot of the pop-up message you're getting, so we can have a visual of this?

 

Thanks in advance!

ardmara's avatar
ardmara
Helpful | Level 6
3 years ago

 Here it is. I've uninstalled dropbox from my mac and re-installed it now. Will see how it works today.

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    3 years ago

    No, I'm still getting the same message. When I click the 'get help' button, I get this (Then it has my google email beneath it and my work email, but I cropped them out for this share): 

     

    • ardmara's avatar
      ardmara
      Helpful | Level 6
      3 years ago

      to clarify: I click the 'get help button, it takes me to safari, where that message comes up on the screen.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi ardmara, can you try to click the "OK" button, then try to start the desktop app again? Does it still fail to open after that?

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