We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ardmara's avatar
ardmara
Helpful | Level 6
3 years ago

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the ...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • Emmet's avatar
    Emmet
    2 years ago

    Hi everyone, 

     

    Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

     

    Regards,

     

    Emmet 

josephjpeters's avatar
josephjpeters
Explorer | Level 4
I tend to agree, though Dropbox was a phishing victim in October and the files accessed there could very well have been internal tools like this.
Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
2 years ago

Hi everyone, 

 

Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

 

Regards,

 

Emmet 

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

    OK - but how do we do this? I'm trying to find anything about updating to the latest version, but am only getting links to upgrading my account. There's nothing the Mac app store that I can see either.

     

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

    Plus: I've been reading people 's messages here about problems with syncing after they try to update the version.

    FWIW: I have version 167.4.4719 and macOS Monterey 12.6.3.

    What number is the new version of the app?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ardmara, that should be the latest version of the app, if you're running the stable version and not the beta version.

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

    OK, fine, but the problem has not been resolved. Emmet  announced that the issue was resolved. It is not.

    I'm using the version I mentioned above.

    I still am getting the same messages that I pasted in right at the top of this discussion when I start up. Start up is taking longer than it should. If I simply click 'ok' on the messages, rather than following links, the dropbox then works fine from the app in the dock, but does not appear on the top bar across the screen.

    It's a pain, and means I have to be at my computer 10 minutes before I want to do anything.

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

     

     Emmet and Jay  I have just opened my desktop and got these two messages, as per usual. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you click the blue link in the second image and then copy and paste the error log here to see what the issue could be related to?

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

    Jay 

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 167.4.4719
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
    bn.is_frozen: True
    machine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3
    pid: 560
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/hilaryrobinson'
    appdata: '/Users/hilaryrobinson/.dropbox/instance2'
             real_path='/Users/hilaryrobinson/.dropbox/instance2'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
                  real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
             real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 816, in wrapper
      File "dropbox/client/main.pyc", line 6302, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 306, in _wrapped
      File "dropbox/client/main.pyc", line 5844, in _init_components_for_account
      File "dropbox/client/main.pyc", line 5768, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
      File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
      File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
    dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, I believe an advanced re-installation, as was recommended earlier in the thread, would assist on this matter.

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

    OK: I think it's fixed! however, the instructions on your site and the actuality on my machine were different at a couple of points; and after I had finished, it asked me to download the latest version of dropbox...!!!??? I ignored that, closed it, as the link you gave me said it was for the latest version. Before I started I got some advice from a technician at work about the 'terminal' app and how to use it, as I'd never used it before.

    So, thanks; but PLEASE don't assume that even people who have used Macs for 25 years understand technical terms. The instructions can be bewildering and, frankly, scary.

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    2 years ago

    And... it is NOT working!!!!

    Jay Emmet  I followed those instructions and it seemed fine last night. But this morning it has the same fault. the message is:

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 167.4.4719
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
    bn.is_frozen: True
    machine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3
    pid: 588
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/hilaryrobinson'
    appdata: '/Users/hilaryrobinson/.dropbox/instance1'
             real_path='/Users/hilaryrobinson/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
                  real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
             real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 816, in wrapper
      File "dropbox/client/main.pyc", line 6302, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 306, in _wrapped
      File "dropbox/client/main.pyc", line 5844, in _init_components_for_account
      File "dropbox/client/main.pyc", line 5768, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
      File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
      File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
    dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!