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Forum Discussion
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
Can't get Dropbox to start with Mac 13.2.1. Get error message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 167.4.4719
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: fde518ef-df44-53d3-9e5c-13ff268df53f
pid: 2610
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='wilburbud2', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='WG 2020', pw_dir='/Users/wilburbud2', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='wilburbud2', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='WG 2020', pw_dir='/Users/wilburbud2', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'MacBook2016'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'MacBook2016'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/wilburbud2'
appdata: '/Users/wilburbud2/.dropbox/instance1'
real_path='/Users/wilburbud2/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/wilburbud2/Library/CloudStorage/Dropbox'
real_path='/Users/wilburbud2/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yp/571tn8bs2dq0mqvxlqfnfbxc0000gp/T'
real_path='/private/var/folders/yp/571tn8bs2dq0mqvxlqfnfbxc0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 816, in wrapper
File "dropbox/client/main.pyc", line 6302, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5844, in _init_components_for_account
File "dropbox/client/main.pyc", line 5768, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
Walter
Dropbox Staff
Dropbox StaffHey willgoodman, sorry to hear you're having issues with this.
Could you please try a clean, advanced reinstall and let me know if you still get the same error?
If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might hit your account's device limit.
Hi Everyone,
I do have a basic version. They keep wanting me to upgrade but they don't have a more moderate plan. I need more space than I have but not the next level up. I am able to access dropbox now but I do still sometimes get the error message saying dropbox failed to open . I then go into the dropbox tab that is now situated in my finder, and it will open. Just very odd.
Hi Walter,
Thanks for your help. I uninstalled and re-installed the latest version of Dropbox. I'm now clicking on the Sign In button and nothing is happening.
Will
- Walter
Can you reboot your computer and try again, Will?
That worked! Everything backed up and I can open Word documents again. Much appreciated!
Will
