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Forum Discussion
faustino1
6 years agoExplorer | Level 4
Avast blocks opening Dropbox Web site from the application
When trying to launch the Dropbox Web site, from the icon of the application, Avast blocks it identifying it as phising (see attached image).
It happens also when trying to reach Dropbox from t...
- 6 years ago
Hey again Debby M., thanks for nudging us here.
As Rich mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software.
In any case, rest assured, the official Dropbox desktop app isn't a phishing attempt and our team is further looking into this matter.
If you have any other concerns, we are always here to assist. Hope this helps to some extent!
Debby M.
Collaborator | Level 10
Last night the problem disappeared as mysteriously as it appeared yesterday.
This was on 2 devices, and I did nothing... no reinstalling Avast, no cache clearing, nothing. There is no way I'm giving anything from Dropbox a carte blanche to get through my AV.
I checked to see if my anti-virus software had updated during that period andit hadn't.
So therefore, logically, it must have been at Dropbox's end. I shall continue to think that until Dropbox come out with a sasatisfactory response to the contrary.
Lusil
6 years agoDropbox Staff
Hey again Debby M., thanks for nudging us here.
As Rich mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software.
In any case, rest assured, the official Dropbox desktop app isn't a phishing attempt and our team is further looking into this matter.
If you have any other concerns, we are always here to assist. Hope this helps to some extent!
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