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Forum Discussion
Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
We have 3 computers in my office running dropbox with symantec. We have a corporate IT department. 2 of the computers kept crashing getting the BSOD. 1 computer has yet to crash. The 2 computers that were having trouble crashed within a minute of start up when it started to sync. We found a corupt file in dropbox that was the reason for crashing. When we tried to open the file it says it was corupt. To solve we had drop box shut off and deleted the file out of drop box then restarted the computer and dropbox would sync. Now we are having problems with the file reappearing again not staying deleted. We deleted old devices that might be causing an issue but the file keeps showing up after we delete. When that file shows up it tends to cause a BSOD on those 2 computers.
- Daphne
Dropbox Staff
Hey wildman83, thanks for reaching out to us here!
We recently had an update about BSoD with those using Symantec on their devices, when you have a moment, please check out this post here.
For the issue with the reappearing file, can you check the file history of the files to see which device it was added back from?
Let me know what you find!
@wildman83
How did you find the corupt file?
I have this issue since November with no resolution.
Thank you
PatrikOne of the guys got lucky and noticed that it was trying to resync some files. We went looked at those and noticed they were corupt. Once we got rid of those we could get dropbox to work some. We are still having issues now on one computer again that just started today with it today in getting the BSOD. Its a different error this time, not the kernal error from before.
Are the folks at Dropbox working on this issue? McAfee is causing a BSoD on my Win 10 PC. I opened a ticket a week ago and replied with detail to a private e-mail and have received no update. I sent a follow-up e-mail at the end of last week and still no response. I've paid for Dropbox for years. It would be good if customers could receive an update, even if it is not a positive one.
Thanks!
FWIW, I got no satisfaction. Just got told it is an issue with my antivirus software and that I need to take it up with the antivirus software company. I thought was a strange thing to suggest. So, instead, I am quitting Dropbox and have moved my stuff over to Box and have had no problems.
