Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

MojoMojo's avatar
MojoMojo
Helpful | Level 6
6 years ago

@wildman83
How did you find the corupt file?
I have this issue since November with no resolution.
Thank you
Patrik

Tarjh's avatar
Tarjh
Explorer | Level 4
6 years ago

Are the folks at Dropbox working on this issue? McAfee is causing a BSoD on my Win 10 PC. I opened a ticket a week ago and replied with detail to a private e-mail and have received no update. I sent a follow-up e-mail at the end of last week and still no response. I've paid for Dropbox for years. It would be good if customers could receive an update, even if it is not a positive one.

Thanks!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Tarjh, thanks for joining us here!

    I was able to locate your open ticket with our team and I've passed along your comments from here and let them know that you're waiting on an update.

    I can assure you that your case is with our specialists and they're looking into this matter for you. They'll be in touch as soon as possible with an update.

    Let me know if you have any other questions in the meantime!

  • EdL's avatar
    EdL
    Helpful | Level 5
    6 years ago

    FWIW, I got no satisfaction. Just got told it is an issue with my antivirus software and that I need to take it up with the antivirus software company. I thought was a strange thing to suggest. So, instead, I am quitting Dropbox and have moved my stuff over to Box and have had no problems.

    • sncooper's avatar
      sncooper
      Helpful | Level 5
      6 years ago

      I don't have Symantec installed, only Windows 10 built in anti-virus.

       

      • tblewis0's avatar
        tblewis0
        Explorer | Level 4
        6 years ago

        DaphneI noticed the issue after Dropbox said it was performing a "one-time update". It was fine until I allowed it to do that and ever since it completed I've been having the issue. What was in this update? Symantec won't help me so now I am stuck.

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