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Forum Discussion
gabriel_nemeth
5 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
- Angel Quinteiro TAExplorer | Level 3
Me esta pasando lo mismo en dos equipos con dos cuentas diferentes alguien me puede ayudar
- RobertdamHelpful | Level 5
I have the exact same problem.
I'm getting this 'Cannot establish a secure connection'.I have followed the troubleshooting:
I've checked my time on my PC, router. It's fine. I' checked firewalls and the whole Eset Security. I've checked my ports. Everything is fine. Scanned my system for viruses, nothing found.Internet works good with 500 mbps.
Another PC in this house with the same router doesn't have this problem with Dropbox .....
Help; what is the solution?
- Mario_TechBelNew member | Level 2
I have the same problem exactly.
I tried to connect to my iPhone hotspot - Didn't work.
I downgraded the software version - It worked until the moment Dropbox upgraded to the latest ver. again.
Please help!
- mauzExplorer | Level 4
Hello everyone, even with the "no proxies" setting, i am still having this issue unsolved, also tried the system time setting, please help, files are not uploading, thanks!
- francorao1969Explorer | Level 3
Dropbox non puo' stabilire una connessione sicura non so come risolvere questo problema aiutatemi perfavore grazie
- PG0607Explorer | Level 4
Dear Community,
I have no idea what has happened, but since this morning my files have not been synchronised between my PC at work and my home laptop. The Dropbox shows a comment that a secure internet connection cannot be established. I see such info for the first time.
There is no problem with an internet connection, and all other internet-dependent soft seems to work fine, I have a running antiviral soft by ESET which reports no problems. Anyone can help?
Best regards,
PG
- JebiteSiMaterNew member | Level 2
I'm having the same issues as everyone else... "Can't establish secure internet connection".
I've tried restarting the PC, uninstalling and installing again Dropbox but nothing fixed the issue.
Seems like DropBox messed up this time but so far no official explanation, aplogize and more importantly - a fix.
In the meantime, I have a question. How to disable auto-update of DropBox? Because I'm planning to uninstall it, install an old version and disable the auto-update (happened automatically two days ago, on December 4th) and never update it again.
Thanks.
- MarketBlazer M.New member | Level 2
I have the exact same problem, and also use ESET security. I opened a support ticket just now. Immediately after the auto update to 111.4.472 I can no longer get a secure connection. Nothing else has changed on my system, using same network, same physical device, no OS or appplication updates have been done. My proxy setting was 'auto'. I changed it to 'no proxy' but that didn't help. My system date and time is accurate. I even paused my ESET to see if that was the issue...it was not.
Have you had any luck getting a resolution to this problem?
- avdburgNew member | Level 2
Same problem. Also siwtched of ESET for 10 minutes. But still the same problem. Must bij Dropbox and the latest version. :(
- MezonekHelpful | Level 5
I can confirm that I have exactly the same problem, on two different computers. The latest version does not simply connect and reports a date-time issue, but there is actually no issue. No standard fixes work. Installing a previous version worked, but after a few minutes Dropbox updated itself and it got broken again.
- alex870Explorer | Level 3
Stesso problema anche a me, cosa รจ successo ? Aggiornate per favore
Alessio
From Italy
- MezonekHelpful | Level 5
Sice my Dropbox got updated to version 111.4.472 it cannot connect to the internet. It says "Can't establish secure internet connection" and nothing helps, on 2 different computers where no recent changes were made. Changing date-time, setting "no proxy", disabling antivirus and firewall, reinstalling - nothing works, neither does any of the other known fixed on the internet. Reinstalling to an older version worked fine, until Dropbox updated itself after a few minutes. So it is deffinitely a problem of the latest update.
- RickvdPNew member | Level 2
het is 10-12 ; ik heb ook nog steeds dezelfde problemen
- david u.4Helpful | Level 5
Dropbox will not connect to my computer. Message is variously your date and time are wrong, or there is no internet connection. but computer works perfectly, is online, and time and date are correct. i even reset them.
I had verizon tech support, level 2, to which I subscribe, spend about an hour hooked up to my computer, running through all possible solutions they could figure out, and no results. I am running windows 10.
The dropbox app on my samsung note ultra 20 works perfectly. I can download to my phone microsoft word app and work on my files on the phone, but no luck on the computer.
I read online previous discussions about this same problem others had, but their solutions didn't work for me, or the verizon tech support.
There doesn't seem to be any way to contact dropbox directly, which is frustrating.
Thanks for your help. And if anyone knows how to contact dropbox directly, let me know.
- PayamNew member | Level 2
uhhhh...
me too!
I haven't any problem with version 110. what has happened?
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