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emilialiu's avatar
emilialiu
Helpful | Level 5
2 years ago

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...
Desktop
Error Messages
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Mac
  • emilialiu's avatar
    emilialiu
    2 years ago
    It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, jcyc1.

 

Can we send you an email, so we can look further into this?

jcyc1's avatar
jcyc1
Explorer | Level 3
2 years ago

Yes please send me an email! 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jcyc1! Please reply back to my email, when you get the chance. 

     

    Cheers.

    • jcyc1's avatar
      jcyc1
      Explorer | Level 3
      2 years ago

      Hi Nancy, 

      I did not receive an email from you -- I did receive a link to a ticket being open but when I clicked on the link it just brings me to this page: https://www.dropbox.com/support/

       

      Please advise on what to do!

      Joey

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jcyc1! Just to clarify, when checking the email address that's tied to your Community profile here, you don't see any ticket number/email from me?

         

        If you do, you should be able to reply back to me in the same thread.

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