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Forum Discussion

RunBear's avatar
RunBear
Helpful | Level 5
7 years ago

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, includi...
Desktop
Security
Setting up the apps
  • Rich's avatar
    Rich
    7 years ago

    Try a CTRL-left click to access the legacy menu.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey there ( RunBear ), if it’s not too much trouble, would you mind sharing a screenshot (omitting personal info) of how this appears on your end, in order to have a better idea of what this looks like? 
 
Initially I’m wondering if that’s merely a visual issue loading elements correctly. Can you let me know whether you can load all other overlay icons as expected on your device :arrows_counterclockwise:/ :white_check_mark:? Have you tried rebooting by any chance?
 
In similar cases, when we suspect that something isn’t working correctly, we usually advise attempting a re-installation. If you’d like to follow my advice, you can have a look at the steps below: 
 
Spoiler
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the :gear: icon in the Notifications panel and select "Quit Dropbox". (Note: If you still have an issue loading the client window after rebooting, please do let me know here.) 
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall". 
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
  • At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows)
 
Please keep me updated here on your findings or results whenever you have some spare time & I’ll do my best to follow-up with you. Thanks in advance for taking the time to try my suggestions & I’m wishing you a relaxed Friday ahead! 
RunBear's avatar
RunBear
Helpful | Level 5
7 years ago

Hi Jane

See screenshot above. Yes, the icon changes depending on what Dropbox is doing. I have rebooted and tried reinstalling.

I notice that, when I click the dropbox icon, an hourglass appears very briefly (0.25 secs) and then disappears, but nothing else happens.

 

Steve

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    Try a CTRL-left click to access the legacy menu.

    • RunBear's avatar
      RunBear
      Helpful | Level 5
      7 years ago

      Thanks. Good workaround!

    • michaelytt's avatar
      michaelytt
      Explorer | Level 3
      6 years ago

      That does nothing.

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