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Explorer | Level 4

3 years ago

Solved

Can't connect to the app after the new version 168.4.4802 on Windows 7.

After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)

desktop

Error Messages

Windows

BenDBX
3 years ago
Hello Everybody,

For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

Best,

Ben

mgborracer

Explorer | Level 4

3 years ago

Hi, I have the same problem, and the same error message. Could you please help? Thanks!

kdscorp

New member | Level 2

3 years ago

same with me. new version unable to connect to internet. having windows 7 as system

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After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)

","kudosSumWeight":0,"postTime":"2023-02-24T01:42:42.641-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:662900_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6294},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:662900":{"__typename":"Conversation","id":"conversation:662900","solved":true,"topic":{"__ref":"ForumTopicMessage:message:662900"},"lastPostingActivityTime":"2023-03-26T13:59:36.992-07:00","lastPostTime":"2023-03-26T13:59:36.992-07:00","unreadReplyCount":52,"isSubscribed":false},"ModerationData:moderation_data:662900":{"__typename":"ModerationData","id":"moderation_data:662900","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:662900_4":{"__typename":"Revision","id":"revision:662900_4","lastEditTime":"2023-03-01T07:40:37.955-08:00"},"ForumReplyMessage:message:663161":{"__typename":"ForumReplyMessage","id":"message:663161","conversation":{"__ref":"Conversation:conversation:662900"},"author":{"__ref":"User:user:1625533"},"revisionNum":1,"uid":663161,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Can't connect to the app after the new version 168.4.4802 on Windows 7.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:663161"},"parent":{"__ref":"ForumReplyMessage:message:662959"},"body":"

same with me. new version unable to connect to internet. having windows 7 as system

","body@stringLength":"90","rawBody":"

same with me. new version unable to connect to internet. having windows 7 as system

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Hello Everybody,

For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

Best,

Ben

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Hi, I have the same problem, and the same error message. Could you please help? Thanks!

","body@stringLength":"100","rawBody":"

Hi, I have the same problem, and the same error message. Could you please help? Thanks!

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