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Orome's avatar
Orome
Explorer | Level 3
2 years ago

Can't move to ~/Library/CloudStorage

I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage.

 

Following the walkthrough that appears in the Dropbox app I get in an infinite loop where the files can't be moved ("right now").

 

FWIW, I can't move them there using the app's settings either, though I have no problem adding or changing files in the folder otherwise, and can even drag the Dropbox folder there in Finder (though that disconnects Dropbox).

 

How do I complete the update? Is anyone else having these issues.

 

(MBA M2 / macOS 13.2.1)

Desktop
Mac
Setting up the apps
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Orome, thanks for bringing this to our attention.

     

    Do you have any other apps or services that could be accessing the Dropbox folder?

     

    Could you try quitting all open apps and see if this helps with the migration process?

     

    Keep me updated with any progress!

  • Orome's avatar
    Orome
    Explorer | Level 3
    2 years ago

    I've done all that of course. Quit all apps, rebooted, etc., to no avail.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Orome, are you getting a specific error message, maybe?

       

      If so, can you please send us a screenshot?

      • Orome's avatar
        Orome
        Explorer | Level 3
        2 years ago

        When I try to update the app:

        When I try to move the folder using app settings:


         

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