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joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
5 months ago

Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared f...
Desktop
Mac
joshuaelectric's avatar
joshuaelectric
Explorer | Level 4

Hi, and thanks for asking..  tapped the one in my Applications folder.. looks like this

 

joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
5 months ago

Oh, and yes. tried deleting and reinstalling the app, as. well as restarting the laptop. tried both of these multiple times and app does not respond

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey joshuaelectric, do you have the small Dropbox icon in your menu bar, by your WiFi icon?

     

    And if so, what happens when you click on it?

    • joshuaelectric's avatar
      joshuaelectric
      Explorer | Level 4
      5 months ago

      hi, no - that icon never arrived when i reinstalled the desktop version

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey joshuaelectric. Can you also try to download the Dropbox app again via our offline installer? 

         

        Are you seeing the Dropbox icon in your menu bar after that, if you double click on the Dropbox app in your Finder > Applications folder?

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