We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
tbox
3 years agoNew member | Level 2
Can't set passcode on mobile app
I have an Android phone (Android 12) and installed Dropbox on my phone and the app is not allowing me to set a passcode. I click the slider to enable passcode and it prompts me for passcode and then says "Passcode set", but the slider unsets itself and the passcode doesn't get set.
Any suggestions?
Hey tbox, welcome to our forum!
Can you send me the app version that your Dropbox app is running on your phone?
Also, I’d like you to clear the app’s cache via its settings and reinstall it on your device, before trying to set a passcode again.
Let me know how this goes.
- tboxNew member | Level 2
Thanks for your reply Nancy.
I am using version 280.2.2 of the app and I did as you suggested. That seems to fix the problem for me.
Thanks again!
- marvfExplorer | Level 4I have the same problem using 310.2.2 on a galaxy s22 running Android 13. Deleting the cache and reinstalling the app does not fix this. It's a dangerous flaw in that anyone gaining access to my phone while it's unlocked has access to Dropbox. I cannot set a fingerprint without having a passcode configured, so I must log off after each use of Dropbox which is a hassle.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!