Forum Discussion

Xanlithe's avatar
Xanlithe
Explorer | Level 3
2 years ago
Solved

Can't sign in to W11 app (new computer).

Here's the msg I get.      Tried uninstalling, restarting computer, etc. Works fine on my W11 laptop and my W10 computer.   Never get a sign in screen, just flickers for a fraction o...
desktop
Install
Setting up the apps
Windows
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for checking, Xanlithe.

     

    If you try to install the app through this link, what do you see?

Xanlithe's avatar
Xanlithe
Explorer | Level 3
2 years ago

I am on a Basic plan with 3 other devices linked. I unlinked one of them, leaving 2. It did not fix the issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, Xanlithe.

 

Is it possible that you have some kind of security app, like an antivirus, firewall, VPN etc. that might be affecting Dropbox?

 

If so, can you temporarily disable them, to see if it helps?

  • Xanlithe's avatar
    Xanlithe
    Explorer | Level 3
    2 years ago

    As far as I know, there is no antivirus or firewall or VPN, etc other than that which comes with Windows. The laptop I have (purchased recently) is Lenovo as is my new Desktop, so presumably came with the same software.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for checking, Xanlithe.

       

      If you try to install the app through this link, what do you see?

      • Xanlithe's avatar
        Xanlithe
        Explorer | Level 3
        2 years ago

        That worked. Thanks!

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