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Mahmoodalmoosawi2's avatar
Mahmoodalmoosawi2
Explorer | Level 3
2 years ago
Solved

Dropbox hung up when signing in from a new computer

Hello,

I think it happened to me before, but I don't remember how it got fixed. I looked up the internet, but wasn't helpful.

When I sign in from a brand new computer, it hangs around after writing in the password and never proceed to the next page. 

It is not a wrong spelling of username/password, nor an internet connection issue, I just don't know what it is. Everything looks fine until the last step comes in, then it just hangs for +1 hour I waited.

I created a new account smoothly in seconds, no problems, just to write in this claim asking for help

 

I also tried to refresh page, log in from different browsers, but the problem persists 

 

I'm using Windows 11 Pro on a desktop computer 

 

Thanks in advance 

Account Access
Web
  • Mahmoodalmoosawi1's avatar
    Mahmoodalmoosawi1
    2 years ago

    @Walter

    I've just tried connecting to a new wifi  network and, after sometime, it finally proceeded! ask some security questions then finally was able to log in!! 

    I'm replying from my main account now 🙂
    Many thanks! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Mahmoodalmoosawi2 - sorry to hear you're having issues with this.

     

    If you happen to be running an antivirus or other security software, could you temporarily disable them and try again, preferably from a browser with no extensions or plugins running?

     

    If you still get the same results, please send me a screenshot of the error or the last screen you can get to.

     

    Thanks! 

    • Mahmoodalmoosawi2's avatar
      Mahmoodalmoosawi2
      Explorer | Level 3
      2 years ago

      Yes I did what you described, no antivirus running (windows defender is off), and tried Edge & Firefox which don't have extensions . There is no visible error message, but the final page is this , a continuous loop that doesn't proceed to the next page 

       

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you maybe try another WiFi network Mahmoodalmoosawi2?

         

        Also, did you reboot your computer since you first noticed this? 

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