Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.
Forum Discussion
keithfkelly
4 years agoHelpful | Level 6
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
Jay
Dropbox Staff
Hi td47, thanks for posting today!
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link to see if this resolves the issue?
Keep me updated with any progress!
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link to see if this resolves the issue?
Keep me updated with any progress!
td47
4 years agoHelpful | Level 6
JayMany thanks for the suggestion. I have done that, and have been monitoring for about 10 hours now. It DOES seem to have stopped those 281 errors, so if I do not see any ID 281 against DbxSvc, in a couple more days, I will mark this as a solution. While in the Event Viewer, I DID spot 107 Event ID 320 logs, all showing the same, from last November until today.NOTE: the re-install from your link was completed at 09:44 this morning.
"Source: DbxSvc Date: 19/03/2021 17:21:23
Event ID: 320
Task Category: (3)
Level: Information
Computer: T*********
Description:
Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying... "
These things are probably NOT widely reported, as only Techies tend to look at the event logs, but anyway, if you feel a new post is best to doument the above, I will do that.
- Jay4 years agoDropbox StaffWe appreciate the feedback on this matter.
I'd recommend keeping the app up to date, if it doesn't upgrade automatically, to see if this helps with the event logs.- td474 years agoHelpful | Level 6
JayFirstly, my Dropbox program DOES automatically update itself, so are you suggesting that somehow that the background auto-update is NOT robust, and does NOT do all the functions needed by an in-place update?
As stated, I need a couple more days before posting a resolved status, for the Event 281.
As regards the other events, the 320, would you prefer me to start another thread post?
- td474 years agoHelpful | Level 6
Even with the latest public version 118.4.460, I see regular Event ID 320 in the event log. Here is a typical one:
"Log Name: Application
Source: DbxSvc
Date: 19/03/2021 17:21:23
Event ID: 320
Task Category: (3)
Level: Information
Keywords: Classic
Computer: T*********Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying... "
There are NO sync issues in my account, and NO missing files, so I see this as a DRIVER FILE internal to the DbxSVC service API functionality, and NOT related to an actual file "sync" - despite the confusing error message. Of course, you may have more info/tools on this at your disposal, so if there is any more information that I get for you to look into this further, please let me know.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!