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fftempest's avatar
fftempest
Explorer | Level 3
3 years ago

Clicking on dropbox system tray icon does nothing.

I have windows 11 and some time within the last month or two I am unable to get the system tray icon to do anything.  If I hover my mouse over the icon it shows the version and that I'm "up to date".  If I left click, right click, double click, ctrl + left click, ctrl + right click, nothing at all happens.  I do get the little red circle with a number in it so I know there is notifications coming in.  In the past I used to click on the icon and a menu would appear that I could acknowledge notifications.  I can no longer do that and have to go online and do it in the web page.  I've tried uninstalling and reinstalling but it still does not work.

Desktop
Windows
  • gostnort's avatar
    gostnort
    2 years ago

    My Win11 updated last night. The package name is:

    Cumulative Update for Windows 11 Insider Preview (10.0.22623.1020) (KB5020035)

     

    The left or right click can show the dropbox main window right now, but it's not attached to the system tray. It pops up on the top left corner. ≡(▔﹏▔)≡

    Whatever, it works at least. ( •̀ ω •́ )✧

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey fftempest, let's jump right into this! 

     

    Odd behavior indeed. Which version of the Dropbox app do you have installed on the device currently?

     

    Keep me posted!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey fftempest, sorry to jump in here, but could you install our latest version of the desktop app found in this page and let us know if this persists? 

    • fftempest's avatar
      fftempest
      Explorer | Level 3
      3 years ago

      I installed version 161.4.4923 and have the same symptoms.  Is there any cache that I can clear?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey fftempest, it might sound trivial, but have you tried restarting your device recently? 

  • gostnort's avatar
    gostnort
    Helpful | Level 5
    2 years ago

    The mouse left or right click have no response recently. Reinstall cannot recover. 

    The other icons are running well.

    This is my system info.

    Edition Windows 11 Pro
    Version 22H2
    Installed on ‎6/‎19/‎2022
    OS build 22623.891
    Experience Windows Feature Experience Pack 1000.22637.1000.0

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi gostnort, welcome t o our Community! 

       

      Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. 

       

      Let me know of the results!

      • gostnort's avatar
        gostnort
        Helpful | Level 5
        2 years ago

        The tutorial doesn't mention how to close the App without system tray responding. I turn it off in the Task Manager.

        Items in the register and folders that are mentioned in the article do not exist, after uninstalling, but I found a folder in the location.  

        After uninstalling, I reboot my PC indeed.

         

        Everything is deleted. Re-install. Nothing changed. The problem is still. 😅

         

        BTW, I just want to close Dropbox easier than task manager, when I have thousands of files come and forth.

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