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beaniew's avatar
beaniew
Helpful | Level 5
10 months ago

Ubuntu 23.10 - No menu

Ubuntu there's no menu for Dropbox, when I right click the App indicator in the top bar (see image)

 

 

› dropbox version
Dropbox daemon version: 195.4.4995
Dropbox command-line interface version: 2024.01.22

 

› lsb_release -a

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 23.10
Release: 23.10
Codename: mantic

desktop
Dropbox Basic
Linux
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi there beaniew - sorry to hear about this.

     

    Have you ensured that your device meets the minimum requirements as outlined here? If this persists after rebooting your computer, could you reinstall the app and let us know how it goes?

     

    Thanks!

    • beaniew's avatar
      beaniew
      Helpful | Level 5
      10 months ago

      Hi Walter,

       

      I've reinstalled and restarted as suggested, here's the error logs that comes up when running "dropbox start" :

      in /home/ben/programs/ 
› dropbox start
Starting Dropbox...dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/apex._apex.abi3.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtCore.so'
Dropbox isn't running!
Done!
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.sip.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtGui.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtWidgets.so'

in /home/ben/programs/ 
› dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtDBus.so'

(dropbox:36124): LIBDBUSMENU-GLIB-WARNING **: 17:26:07.079: About to Show called on an item wihtout submenus.  We're ignoring it.

       

      The software seems to work, just not the App indicator in Ubuntu 23.10.

       

      Possibly a dependency issue here perhaps??

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