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amiralin's avatar
amiralin
Helpful | Level 6
4 years ago

Couldn't Start Dropbox - macOS Monterey

After installing the new macOS Monterey I am getting the below error  Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also c...
desktop
Error Messages
Setting up the apps
  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.

     

    The following steps should help to resolve this behavior:
     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Full Disk Access"
    6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
    7. Repeat these steps under 'Files and Folders' and 'Accessibility'
    8. Once you've completed this, please attempt to restart the Dropbox desktop app


    If need be, a reboot of the Mac itself would also help. 

amiralin's avatar
amiralin
Helpful | Level 6

Hi Hannah,

 

Thank for your response. I already tried the advance re-install and still get the same error. 

 

Thanks,

Amir 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Of course, Amir, thanks for the update here!

Can you take a look at this thread and try the steps that andreabonato provided, to see if they help you too?
  • TomW3's avatar
    TomW3
    Helpful | Level 5
    4 years ago

    HI Hannah... I am having the same problems and I have tried all the suggestions. Is the problem have to do with the upgrade to Monterey ?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey TomW3, thanks for the nudge here!

      I'm afraid, we can't really say for sure why this might be happening.

      However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email?

      I'd like us to look into this further. 
      • TomW3's avatar
        TomW3
        Helpful | Level 5
        4 years ago

        Thank you - It appears that a few people are having this problem. Just to clarify - I tried the 'advanced reinstall' to the best of my ability.  It was clearly a 'advanced person' advanced reinstall.  Reminded me of owning a computer in the 1990's - and what we had to do to make them work - day in and day out. lol.

         

        Do I have to give you my email here in these reply boxes?

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