You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

umsachs's avatar
umsachs
Explorer | Level 3
4 years ago

Couldn't Start Dropbox error

on new Mac, installed dropbox, and received this message when trying to connect on desktop   Couldn't start Dropbox   This is usually because of a permissions error..... please contact Dropbox su...
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago
    Hey umsachs, welcome to our Community and thanks for using Dropbox!

    Could you please try an advanced reinstall and let me know how it goes?

    Thanks!
umsachs's avatar
umsachs
Explorer | Level 3

Thanks, that worked perfectly.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
No biggie umsachs - I'm happy to hear you're back up and running again.

See you around the Community and stay safe! 
  • Haseman's avatar
    Haseman
    New member | Level 2
    4 years ago

    Hey! 

     

    I have the same problems, but this solution didn´t work. What can I do? Thanks!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey Haseman, sorry to hear about this.

      To resolve this problem, could you please try the following steps:
      1. Click on the Apple icon in the top left hand corner of your screen
      2. Select System Preferences...
      3. Then Security & Privacy
      4. Select the Privacy tab
      5. To make changes, you will need to click on the lock icon, and enter your macOS password
      6. Select Full Disk Access
      7. Check the box beside Dropbox
      8. Select Accessibility
      9. Check the box beside Dropbox
      10. Now please, attempt to restart the Dropbox desktop app.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!