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Forum Discussion

umsachs's avatar
umsachs
Explorer | Level 3
4 years ago

Couldn't Start Dropbox error

on new Mac, installed dropbox, and received this message when trying to connect on desktop   Couldn't start Dropbox   This is usually because of a permissions error..... please contact Dropbox su...
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago
    Hey umsachs, welcome to our Community and thanks for using Dropbox!

    Could you please try an advanced reinstall and let me know how it goes?

    Thanks!
Fran29's avatar
Fran29
Explorer | Level 4

I have this problem too. I have already gone through the suggested tick box exercise. How do I do an advanced reinstall? Thanks for your help. (BTW I tried using the BOT and it thought I wanted to delete my Dropbox - not helpful!)

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey Fran29, sorry to hear about this.

You should be able to perform an advanced reinstall as outlined here.

Let us know if you have any other questions. 
  • Fran29's avatar
    Fran29
    Explorer | Level 4
    3 years ago
    Thanks very much for your reply. Sorry if this is a dumb question but can I just confirm that this will only reset the App on the particular device I’m using and won’t affect the content files or other people accessing them etc. Thanks
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Yes, that is correct Fran29 

      Never hurts to double check - right?
      • Fran29's avatar
        Fran29
        Explorer | Level 4
        3 years ago
        Indeed. Will try this tomorrow and let you know how I get on. Many thanks.

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