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Forum Discussion

Daniel K.13's avatar
Daniel K.13
Explorer | Level 4
3 years ago

DB Passwords not working

hi,

 

I have trouble with Dropbox Passwords these days,
whenever I access it, I get a blank page.. is it currently not working? or is a paid feature now?

 

I don't mind paying for Dropbox, if it would work then!

 

using the Brave Browser on Windows 11

thank you in advance

 

Dropbox Passwords
Setting up the apps
  • tsquared2002's avatar
    tsquared2002
    New member | Level 2
    2 years ago

    locked out of chrome extension that contains a new password that the extension created.

     

    When I  try opening the extension it states it will send the verification code.

     

    I got one it in an email along with a box that ask if I signed in. When I select the box a new window opens and states I am verified.

     

    I go to the extension manager and it states it needs to send a code again. 

     

    I am stuck in a loop. I still cannot access password extension

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi tsquared2002, I'd be happy to look into this for you! 

       

      Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned? 

       

      Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data?

       

      Let me know more!

  • MarkRAllen's avatar
    MarkRAllen
    New member | Level 2
    2 years ago

    During the last 6 month I have tried to get some help from dropbox support.

    But for some reason where are not able to help me, many I am just a small customer, with a large numbers of files, so it's better that I leave with all my files, instead of helping me?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey MarkRAllen, sorry to hear about this.

     

    Do you happen to have a ticket for your interaction with our Support team?  If so, please send it along so that we can look it up in our system.

     

    Thanks!

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