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Forum Discussion
Desktop app don't launch
Hello, i use windows 10 at work and at home, i don't understand why it doesn't start at work. I installed / uninstalled several times. The "dropbox service" DbxSvc, work, but no tray icon, an...
Hello angelrebirth,
Let's check some things first :
1) Make sure you have disabled your antivirus or have it configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
3) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let us know how this goes, thanks!
Mark
Super User II
Super User IIAs its a work device has your employer got any rules/permissions set up on the device that would stop unauthorised pieces of software being installed?
No, i installed windows and all the drivers and softwares
- MarkMade sure you are using the newest version from www.dropbox.com/downloading ?
I download is several times
- Zed
Dropbox Staff
Hello angelrebirth,
Let's check some things first :
1) Make sure you have disabled your antivirus or have it configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
3) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let us know how this goes, thanks!
