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Forum Discussion
DropBox Installer doesn't launch
Hi there,
I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.
A bit of context : I have upgraded my computer which is now running under Monterey 12.0.1. before this upgrade DropBox was working fine on my mac. After the upgrade the application wouldn't start. I uninstalled it by putting the dropbox icon in the wastebin.
Precision : I am a user of a business account of which I am not the administrator.
Thank you very much for your help !
Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
Dropbox today having issues not only with downloading and installing their app but also with sync files and folders. I guess they will sort the issue tomorrow
- Walter
Dropbox Staff
Hey MarjoLacherez, welcome to our Community and thanks for using Dropbox!
As Renatas mentioned there's an issue affecting some of our users at the time - for more information you can take a look here and subscribe to the incident to get email notifications about its progress.
When it comes to installing our desktop app on your computer, I'd suggest making sure to do it with admin privileges.
Also, navigate to your Mac's System Preferences, go to Safety and Privacy and then grant Dropbox Complete Access to Disk.
I hope this helps!Hello Walter,
Thank you very much for your reply.
I saw today that the issue has been resolved. Nevertheless, I have downloaded the .dmg, but it still wouldn't launch.
I am admin on my computer, it is my personal one and I have previously downloaded and installed the DropBox app without any problems.
Finally, I could grant Dropbox Complete Access to Disk if only I had the DropBox app on my computer ?
Best wishes,
- Walter
Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
I just purchased a New Macbook Air running Monterey 12.4. Apple moved over everything from the old to the new thru Migration Assistant. I found that the DB on my new Mac was not syncing (I checked the cloud). I deleted DB on the new computer. But when I downloaded the DB desktop app, it downloaded but won't install - when I click on the .dmg file nothing happens.
So as a first step what should I do to get it to install properly.
- Megan
Hey bgrob- sorry to hear about this.
Have you maybe tried rebooting your device? If not, can you give it a go?
If I were you, I'd also uninstall then start from scratch and re-install the app using our offline installer.
Let me know the results!
