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Forum Discussion

Gio's avatar
Gio
Explorer | Level 3
2 years ago

Desktop app download failure

Hi,

I just received a new iMac with Ventura 13.4. I transfered my MacBookAir (Catalina 10.15.7). When I try to launch the DropBox app, it does not work. So, I tried to download it again from https://www.dropbox.com/downloading?plat=mac&type=full, but the download failed several times. So, now I have a new computer, but no files to access.

Can anybody help me?

Thank you

Desktop
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Install
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  • Dianne Patterson's avatar
    Dianne Patterson
    2 years ago

    So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

    Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

    Yay!

     

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    Hm... strange. It seems to work.

    Have you tried download using direct link to the same package?

     

    Add:

    @Gio wrote:

    ...

    I just received a new iMac ...

    Most new Apple machines use ARM arch at present! You're trying download Intel compatible package - are you certain it's correct? (in spite that shouldn't affect the downloading itself if the download is the issue)

    • Dianne Patterson's avatar
      Dianne Patterson
      New member | Level 2
      2 years ago

      I downloaded and installed the dropbox app on a new apple studio M2 with Ventura.  It seemed fine (I think that was Ventura 13.1 or 13.2?), but the next day was unable to connect to dropbox on the web.  I had updated to 13.4.
      I tried reinstalling several times (and yes, I made sure I had the ARM version).  I tried the installer and I tried the direct download of the ARM binary.

      In both cases the dropbox app fails to install correctly and suggests I visit the help page. I have not seen this happen on Monterey and intel.  The dropbox app is nonfunctional.

      • Dianne Patterson's avatar
        Dianne Patterson
        New member | Level 2
        2 years ago

        So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

        Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

        Yay!

         

  • Jame8345's avatar
    Jame8345
    New member | Level 2
    2 years ago

    I think it might be due to Dropbox not syncing Windows 10. You can try excluding Dropbox from data enforcement prevention. Unlink and then re-link your PC/Laptop to Dropbox. Or you can delete to download again. Hope it works.  donkey kong

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