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Forum Discussion
Desktop app: no internet connection/ can't connect on Windows device.
I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install.
Then installing again with the 'offline installer'. The normal one d...
Megan
Dropbox Staff
Dropbox StaffHey RonNL60, let's try one more thing.
Would you mind removing your device from the Security page online, uninstall the app one more time and then reboot your computer.
While you do that, make sure to temporarily disable the Windows Defender Firewall, and then reinstall the app using the offline installer that can be found here.
Hi Megan,
I followed your instructions:
- removed my device on the security page,
- uninstalled the app,
- reboot my computer,
- turned off my firewall,
- installed the app with the offline installer.
The app is installed, but with the same result: the error that no connection could be made with the internet.
Translation from Dutch to English:
No internet connection
Your computer is offline. Check your network connections.
I waited for about 15 minutes and only then turned my firewall on.
