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Forum Discussion

Mark G.16's avatar
Mark G.16
Explorer | Level 4
2 years ago

Desktop App won't start any more

My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to...
Desktop
Error Messages
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi jigsaw83, I checked, and it seems you were using a beta version of our app.

     

    Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. 

     

    Once that is done, feel free to re-install the app. 

jigsaw83's avatar
jigsaw83
Explorer | Level 3

Hi Hanna, I only have the default antivirus program from microsoft (defender). I deacitvated it but the problem stays. I don't use any firewall or VPN

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jigsaw83, I checked, and it seems you were using a beta version of our app.

 

Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. 

 

Once that is done, feel free to re-install the app. 

  • jigsaw83's avatar
    jigsaw83
    Explorer | Level 3
    2 years ago

    Seems to be working now, thanks a lot

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