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IPI's avatar
IPI
Helpful | Level 6
6 years ago

Desktop application is blank when opened

I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar. The sync is working corre...
Desktop
Setting up the apps
Windows
  • IPI's avatar
    IPI
    5 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

IPI's avatar
IPI
Helpful | Level 6

Thanks for the suggestions Walter.  Unfortunately they did not work.  I disabled the virus software and firewall.  (Dropbox was and is an allowed program.)  I uninstalled and tried to setup with your link.  Now I cannot sync files.  (I could beforre so I thought that meant I had a connection.)  When I click on the icon on the bar, it says I must connect an account.  However, when I try I get:

I will uninstall and reinstall with the desktop installer so I can sync my files to access them.

I appreciate your help.

Ed

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the additional info Ed!

If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress.

Happy Monday IPI! 

  • IPI's avatar
    IPI
    Helpful | Level 6
    6 years ago

    Hi:

    Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method.  Prior to my reinstall, the system was syncing.

    Both give the same dialogue and shown above.

    It is looking for me to login but I just get a blank.

    Ed

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for your swift response Ed!

      Maybe you'll need to perform a clean, advanced re-install at this point. 

      That being said, do you, by any chance, have any pending updates for your computer's OS? 

      While you're at it, could you check if your graphic drivers are also up to date?

      Keep me posted on your findings and we'll take it from there!

      • IPI's avatar
        IPI
        Helpful | Level 6
        6 years ago

        Hi Walter

        It is still not working.

        There are no outstanding updates.

        I tried the clean advanced install.  I could not click on the icon, so I used task manager to end all Dropbox processes.  There were no folders in any of the folders listed.

        It took me back to the same blank Set Up Dropbox dialogue box as pictured above.

        I appreciate all your work to help me.

        Ed

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