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Forum Discussion

IPI's avatar
IPI
Helpful | Level 6
6 years ago

Desktop application is blank when opened

I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar. The sync is working corre...
Desktop
Setting up the apps
Windows
  • IPI's avatar
    IPI
    5 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

young0886's avatar
young0886
New member | Level 2

Was this resolved?  I have the exact same problem

IPI's avatar
IPI
Helpful | Level 6
5 years ago

My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

Regards, Ed

  • IPI's avatar
    IPI
    Helpful | Level 6
    5 years ago

    Yes they were.  It was a while so I cannot remember the details.  My version of windows was up to date but my system did not install the next build (26 to 27???).  When I did that Dropbox worked.  However, it created a problem in another program and I found I had to uninstall a program and then reinstall to get it working properly.  A bit of work but it has been working fine since.

  • lpgarciapintos's avatar
    lpgarciapintos
    Explorer | Level 4
    5 years ago

    I am having the exact same issue. Windows and drivers are up to date. Reinstalled dropbox but this did not solve it.

     

    Any help from Dropbox support?

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