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whatsgoingon1's avatar
whatsgoingon1
New member | Level 1
9 days ago

Dropbox 217.4.4417 on MacOS Sequoia 15.3 doesn't stop indexing

I installed Dropbox 217.4.4417 on a new Mac with Sequoia 15.3 OS. After logging in it never managed to pass the indexing stage. I tried the following: - Logging out and logging back in; - Uninstal...
Apple
desktop
sync
whatsgoingon1's avatar
whatsgoingon1
New member | Level 1
9 days ago

Thank you Walter.

It doesn't provide any number, it simply writes "Indexing...". 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hey whatsgoingon1, can you also check the rest of the troubleshooting steps provided here, to see if anything helps?

    • whatsgoingon1's avatar
      whatsgoingon1
      New member | Level 1
      9 days ago

      Thanks Hannah, I tried the only thing in the troubleshooting that I didn't try before which is adding it under Accessibility. However, I am still stuck on "Indexing...".

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 days ago

        Sorry for jumping in, whatsgoingon1. I just wanted to clarify something about the screenshot you sent us above.

        The current size of your Dropbox folder appears to be 52,6MB, which is quite small indeed. However, if you open your local Dropbox folder, are most of your files online-only, by any chance? Or do you have most of your folders selectively synced instead? 

        I just want to make sure that there are no more than 300k files in your Dropbox folder (which would also include online-only files) that could be causing this performance issue.

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