Forum Discussion

whatsgoingon1's avatar
whatsgoingon1
New member | Level 1
9 days ago

Dropbox 217.4.4417 on MacOS Sequoia 15.3 doesn't stop indexing

I installed Dropbox 217.4.4417 on a new Mac with Sequoia 15.3 OS. After logging in it never managed to pass the indexing stage. I tried the following: - Logging out and logging back in; - Uninstal...
Apple
desktop
sync
whatsgoingon1's avatar
whatsgoingon1
New member | Level 1
9 days ago

Thank you Walter.

It doesn't provide any number, it simply writes "Indexing...". 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey whatsgoingon1, can you also check the rest of the troubleshooting steps provided here, to see if anything helps?

  • whatsgoingon1's avatar
    whatsgoingon1
    New member | Level 1
    9 days ago

    Thanks Hannah, I tried the only thing in the troubleshooting that I didn't try before which is adding it under Accessibility. However, I am still stuck on "Indexing...".

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Sorry for jumping in, whatsgoingon1. I just wanted to clarify something about the screenshot you sent us above.

      The current size of your Dropbox folder appears to be 52,6MB, which is quite small indeed. However, if you open your local Dropbox folder, are most of your files online-only, by any chance? Or do you have most of your folders selectively synced instead? 

      I just want to make sure that there are no more than 300k files in your Dropbox folder (which would also include online-only files) that could be causing this performance issue.

      • whatsgoingon1's avatar
        whatsgoingon1
        New member | Level 1
        9 days ago

        Hi Nancy,
        There are only 52,6MB because the only files that Dropbox "synced" are the Dropbox cache files (icons etc). It didn't sync any single file, it is still in the indexing phase.
        As I mentioned, this is a new machine and I'm migrating from a Linux laptop to this Mac. 
        I selected the option for offline storage, and selected a single folder to sync from my Dropbox in the hope of seeing any change. The folder that it should be syncing has 8 items and weights only 18MB, so it should be fast.
        Thanks.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!