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Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
6 months ago

Dropbox App - Preferences Window has been updated AND IT'S SO SLOW.

The format/layout of the dropbox app Preferences window has apparently been updated and rolled out to users behind the scenes.  This update "looks" better, but the performance is absolutely terrible.  We have near 100TB of storage on Dropbox and are unable to function without the use of the SELECTIVE SYNC feature.  It used to be quick to go into preferences, sync, selective sync, then select the folders you wanted to see on your computer.  The steps are the same with this update, but each of these steps takes at least 5x as long to populate the preview panes after clicking a folder.  This is unacceptable Dropbox.  Every couple of months we're back here with support tickets trying to unbreak something.

Desktop
dropbox business
Setting up the apps
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi there Contoured_TL - thanks for taking the time to share your thoughts on this with us.

     

    I've logged your feedback in our system and you can let us know if you have anything else to add.

     

    While we're at it, does the behavior persist after reinstalling the app? 

     

    Keep us in the loop, please!

    • Contoured_TL's avatar
      Contoured_TL
      Helpful | Level 6
      6 months ago

      Reinstalling the app is not a solution for us.  With 100TB of data the process of reinstalling and indexing our library takes over a week.  We have tested this - not a solution.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey there, Contoured_TL.

         

        How about just restarting both the Dropbox application and the computer?

         

        Also, which version of the app are you using?

         

        You can hover over your Dropbox icon, to see this info.

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